Frequently Asked Questions

  1. How do I reserve a rental unit for a future move in? All storage units are rented out on a first come first serve basis. Please call 651-262-6362 or go to our website to understand availability. If we don't have the space size that you need, we can add your name to our waiting list.

  2. Are yearly leases required? No, they are leased on a month-to-month basis.

  3. What does month to month mean?  The lease automatically renews unless you give notice that you are moving out.  *Notice needs to be given by the 15th of the month to avoid being charged for the following month.

  4. Do I have to rent a unit via  No, you may call 651-262-6362 and speak directly to one of our representatives.

  5. Can I live in my unit?  No

  6. How do I cancel my unit?  Please give us a call at 651-262-6362 -or- Log into your account, choose manage leases and choose schedule move out.  * Note if you intend to end your lease between the 1st and the 15th of the month your lease will be ended at the end of the current month.  If you end your lease between the 16th and last day of the month, your lease will terminate on the last day of the following month.

  7. Will I be given a refund if I vacate prior to the end of my lease term? No

  8. What is the procedure for vacating a unit? After providing notification that you are ending your lease and your items have been removed, please sweep your unit clean, close the door and take the lock with you.  Unit door must be left unlocked.  Please call or text 651-262-6362 and let us know which unit you had leased and that you are out.

  9. Are units climate controlled? No

  10. Will my unit have a power outlet? No

  11.  Does River Town Storage accept any other forms of payments other than online ACH or credit/debit cards? No

  12.  What are your gate hours?  6am to 10pm - 7 days a week. The gate will not operate after 10pm, so please be out prior to then.

  13.  Will River Town Storage insure my stored belonging? No, storage is at your own risk.  We recommend you get additional insurance to accommodate your stored items by either purchasing coverage through our company or your insurance agent.

  14.  How do I notify River Town Storage if I notice a repair is needed to my unit or the facility?  Please contact us at 651-262-6362.

  15.  What lock should I use?  Be sure to use a high-quality lock to secure your unit.  For example, use a disc lock in which the bolt is covered.  Regular padlocks can be cut with a bolt cutter.  River Town Storage provides a free disc lock with the leasing of each unit.  The facility doesn’t guarantee lock provided can’t be cut and the unit broken into.

  16. When is rent due?  Rent is due on the first of the month and is late if not received by the 7th.  A $20 late fee is then applied by the 10th.

  17. What are River Town Storage’s business hours?  We are available on an appointment basis. If you would like to inspect the facility prior to renting please call 651-262-6362 and we can make arrangements for that. Our facility/gate hours are between 6am and 10pm. The gate will not function after 10pm so please make sure you are out prior to then.